Tanauan City Ranked Excellent in the 2016 Anti-Red Tape Survey
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| Image credit: Google Street View on Google Earth. |
Three municipalities, one barangay and four municipal water districts were rated “Failed” in the 2016 results of an anti-red tape survey released by the Civil Service Commission (CSC). The CSC is the lead agency in the implementation of the 2007 Republic Act No. 9485, also known as “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof.1”
According to the CSC, from 2010-2016, several government agencies were subjected to the so-called Report Card Survey (RCS). The RCS is a client-feedback instrument that measures how government service agencies comply with the provisions of the Anti-Red Tape Act.
These include, among others, the posting of the Citizens’ Charter; the wearing of ID cards or the use of nameplates by government service providers or front-liners; the presence of an attended Public Assistance and Complaints Desk; and the observance of a No Noon Break Policy.
The selection of agencies to be surveyed was based on high density or volume of transactions and the number of complaints and feedback received, with focus made on local government units and agencies which are considered providers of social services.2
Surveyed agencies were subsequently rated as Failed, Acceptable, Good, Outstanding and Excellent.
In the Province of Batangas, the Municipality of Sto. Tomas, with a numeric rating of 75.16; San Pascual, with a numberic rating of 79.34; and Nasugbu, with a numeric rating of 79.79, were considered “Failed.” Also considered Failed were Barangay Darasa II of Tanauan City and the Water Districts of Agoncillo (76.01), Rosario (75.63), Balayan (79.71) and San Juan (69.45).
The highest ranked agency was the City of Tanauan with a numeric rating of 93.09, making it the only surveyed agency in the province given a descriptive rating of Excellent.
Below in tabular form are the survey results for the Province of Batangas3:
Legend: NR - Numerical Rating; DR - Descriptive Rating
Barangays
| Service Office | NR | DR |
| Alangilan, Batangas City | 89.68 | Good |
| Pallocan West, Batangas City | 87.56 | Good |
| Marawoy, Lipa City | 84.3 | Good |
| Darasa II, Tanauan City | 79.73 | Failed |
Cities/Municipalities
| Service Office | NR | DR |
| Tanauan City | 93.09 | Excellent |
| Batangas City | 89.08 | Good |
| Mabini | 88.98 | Good |
| Calaca | 87.04 | Good |
| Padre Garcia | 86.30 | Good |
| Lipa City | 86.20 | Good |
| Taysan | 85.98 | Good |
| San Jose | 85.43 | Good |
| Bauan | 84.96 | Good |
| Lemery | 84.91 | Good |
| San Juan | 83.90 | Good |
| Rosario | 83.58 | Good |
| Calatagan | 82.58 | Good |
| Balayan | 82.16 | Good |
| Malvar | 81.86 | Good |
| Nasugbu | 79.79 | Failed |
| San Pascual | 79.34 | Failed |
| Ibaan | 79.17 | Acceptable* |
| Santo Tomas | 75.16 | Failed |
Land Bank of the Philippines Branches
| Service Office | NR | DR |
| Batangas City PPA EO | 88.8 | Good |
| Lipa Branch | 83.91 | Good |
Local Water Districts
| Service Office | NR | DR |
| Batangas City Water District | 88.32 | Good |
| Tanauan Water District | 88.15 | Good |
| Taal Water District | 84.37 | Good |
| Nasugbu Water District | 83.43 | Good |
| Metro Lipa City Water District | 83.32 | Good |
| Mabini Water District | 80.03 | Good |
| Balayan Water District | 79.71 | Failed |
| Agoncillo Water District | 76.01 | Failed |
| Rosario Water District | 75.63 | Failed |
| San Juan Water District | 69.45 | Failed |
State Universities
| Service Office | NR | DR |
| Batangas State University | 78.7 | Acceptable |
To view the complete Anti-Red Tape Survey results, click here.
Notes and references:
1 “Republic Act No. 9485 and Its Implementing Rules and Regulations,” Civil Service Commission Memorandum Circular No. 12 s. 2008, online at contactcenterngbayan.gov.ph.
2 “Result of 2016 Report Card Survey,” online at the Civil Service Commission.
3 “2016 ARTA-RCS Result,” online at the Civil Service Commission.
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